Our Team

As CEO of P.B. Bell, Chapin leads the strategic planning and growth of the company and oversees all aspects of P.B. Bell, including development, acquisitions and property management. After serving as a commercial lending officer and vice president for National City Bank, Chapin joined P.B. Bell in 1993 and worked alongside his father, Founder Philip Bell, for 25 years. Over the years, Chapin has developed more than 6,300 units and acquired over 4,100 units. Chapin serves on the Board of Directors for the Real Estate Investment Advisory Council and Valley Partnership. He is a member of the National Multifamily Housing Council, the UMOM Patrons Committee and the Arizona Multihousing Association. Chapin received his Bachelors of Science in Business Administration from University of Arizona and holds an Arizona real estate license.

Debbie D. Willis, President and Designated Broker for P.B. Bell, is responsible for the company’s residential property management operations. Debbie has been in the property management field since 1979 and with P.B. Bell since 1983. She administers all functions of the Property Management Division and oversees all new business and development activities. Debbie has served as the Arizona Multihousing Association State Convention and Trade Show chairperson, Education Committee chairperson and Ethics Committee chairperson. She currently serves on the Arizona Multihousing Association Board of Directors. Debbie has an Arizona broker’s license, received her Certified Apartment Manager (CAM) designation from the Arizona Multihousing Association in 1987 and her Certified Property Manager (CPM®) designation in 1992 from the Institute of Real Estate Management.

Jeff is responsible for managing the financial operations, financial analysis, and cash management functions for P.B. Bell. Additionally, he is responsible for raising both debt and equity capital for development and acquisitions projects. Mr. Thompson has over twenty years of experience in real estate development, debt placement and establishing institutional and private equity partnerships. He previously worked at Harsch Investment Properties as SVP & Chief Financial Officer where he was responsible for the finance, accounting, and IT departments for Harsch, a Portland Oregon based multi-faceted, multi-state real estate investment company. Harsch Investment Properties owns in excess of 20 million square feet of property throughout six states in the western US. Prior to working at Harsch, Jeff was a Principal and Chief Financial Officer at Evergreen Devco, Inc., a Phoenix and Los Angeles-based company whose development projects have included commercial, multifamily, office, and single-family lot construction. Jeff received his Bachelor of Science in Finance from The Ohio State University in Columbus, Ohio and his Master’s of Business Administration from the University of Phoenix. Jeff has worked with various schools and public agencies teaching women’s and children’s self-defense, awareness and anti-bullying techniques.

Justin D. Steltenpohl is the Chief Operating Officer & General Counsel for P.B. Bell. He is responsible for all development, acquisitions and asset management for P.B. Bell, as well as all legal matters, including corporate governance, negotiating joint venture agreements, purchase and sale agreements, and financing transactions. Prior to joining P.B. Bell, Justin was a partner with Squire Patton Boggs, heading the financial services group in the firm’s Phoenix office. In addition to Squire Patton Boggs, Justin also served as Vice President, Regional Counsel for Meritage Homes. Justin received his Bachelor of Science degree in Healthcare Administration from The University of Toledo and his Juris Doctorate from The University of Toledo College of Law, where he was valedictorian of his graduating class. In his free time, Justin enjoys spending time with his two wonderful children and is an avid Ohio State football fan.

As Vice President of Construction, Matt is responsible for overseeing all multifamily apartment development, from due diligence to certificate of occupancy. This includes developing and managing development schedules, budgets, and contracts as well as acting as the primary liaison between P.B. Bell, the general contractor(s) and consultants. Matt joined P.B. Bell in 2005 as Maintenance Director. For more than 12 years, Matt was responsible for managing, training and mentoring all P.B. Bell maintenance staff, overseeing capital improvements, and assisting with due diligence and the construction of new developments. In his free time, you’ll find Matt at the baseball field watching his son pitch and play second base.

Nicole Gernux is responsible for directing the full scope of human resources initiatives, including policies and procedures, benefits and payroll, talent recruitment and retention, development and training, employee relations, and company culture and growth. With 21 years of HR experience, Nicole joined P.B. Bell in 2019.  Prior to P.B. Bell, Nicole directed human resources efforts, including strategic planning, performance management, Federal and State law compliance, employee relations and payroll, within the civil construction and restaurant industries. Nicole believes HR is a balance between constantly supporting both the company and the employee. Nicole is certified as a Senior Professional in Human Resources (SPHR) and is an active member of the Society for Human Resource Management (SHRM). In her free time, Nicole enjoys spending time on the lake with family, exploring the culinary offerings throughout Scottsdale and Phoenix and volunteering her time for Hope Kids.

Thomas Scholar joined P.B. Bell in 2002 as the Technology Director. Tom has over 20 years of experience in the technology field and multihousing industry and is responsible for managing, developing and implementing technology processes and systems including analysis of business requirements and reporting tools, and determines the best use of technical resources. Tom oversees the IT department tasked with purchasing, maintaining and supporting network and computer resources at the corporate office and on all residential properties managed by P.B. Bell. Tom received his Bachelor of Science in Computer Information Systems from DeVry University in Phoenix, Arizona.

Marissa Worley, Vice President, Controller, is responsible for P.B Bell’s accounting operations. This includes overseeing the activities and operations of the accounting department as well as maintaining an adequate system of accounting records and a comprehensive set of controls and budgets designed to mitigate risk and enhance the accuracy of the firm’s reported financial results. Marissa is a licensed Certified Public Accountant (CPA) and Chartered Global Management Accountant (CGMA), bringing with her more than 13 years of Accounting experience. Prior to joining the multifamily industry, Marissa has worked in homebuilding, manufacturing, and staffing. She started her career in homebuilding with over 5 years at KB Home. Then transitioned into the manufacturing industry at Bar-S Foods, with the last 3 years overseeing the reporting and planning department. Marissa graduated with both a Bachelor of Accountancy and Master of Accountancy from New Mexico State University before relocating to the Valley. In her free time, Marissa enjoys spending time with her son, traveling and staying active outdoors.

Danial Harms joined P.B. Bell in May 2013 as a Portfolio Director. She oversees communities in a variety of markets in the Valley and is responsible for ensuring successful operations from resource management to marketing and more. Most recently, she worked for RK Properties as a regional supervisor for five years after three years of management. With RK Properties, she had portfolios in Northern California, Arizona, and Southern Florida, making her adept at learning new markets. Danial is a licensed Arizona Real Estate agent, and spends her free time with her husband and two children relaxing at the pool, cooking, gardening and vacationing. Danial graduated from the Ohio Institute of Photography and Technology with a degree in Commercial Photography and has been in property management since 2001.

Cary Cole joined P.B. Bell in May 2014 as a Portfolio Director. She brings with her 24 years of Property Management experience from Texas. Most recently, she spent 8 years with BH Management as a Regional Manager. She currently oversees a diverse portfolio of properties throughout Metro Phoenix. Her main responsibilities are to ensure rent growth with controlled expenses, a happy home for her residents, employee wellness and the best bottom line for her clients. Cary began her career in property management in 1990 as a Leasing Consultant while attending college at The University of Texas in Austin while she studied for her accounting degree. She has extensive experience in new construction, interior/exterior upgrade programs, student housing and troubled assets. Cary is a licensed Real Estate agent for the State of Arizona and involved with the Arizona Multihousing Association. She enjoys spending her free time with her family and friends relaxing at the pool, 4 wheeling or camping in the mountains.

Alberto Castanos oversees a diverse portfolio of properties throughout the Phoenix metro area and is responsible for managing the operations, financials, marketing and staff at all his communities. Alberto began his career in multifamily real estate with P.B. Bell as a leasing agent in 2010 and was quickly promoted to assistant manager and then community manager in 2013. Prior to becoming a portfolio director, Alberto managed a variety of properties, ranging from a Class A mid-rise lease-up to a stabilized townhome and garden style community. Alberto is a great leader and extremely detail oriented. Prior to P.B. Bell, Alberto served 5 years in the U.S. Navy where he received more than 9 medals, including one for good conduct and several others for special achievements

Monica oversees a diverse portfolio throughout Metro Phoenix and is responsible for managing operations, financials, marketing and staff at all her communities.  Monica joined P.B. Bell in 2017 as a Community Manager and Training Mentor.  In 2020, Monica was promoted to Portfolio Director. Monica began her career in multifamily in 2002 with MEB Management Services.  During her 15 year tenure with MEB, Monica’s positions included Leasing Specialist, Portfolio Director Assistant, Community Manager and Training Mentor.  Monica holds an Arizona real estate license.

Clarissa oversees communities throughout the Valley and is responsible for operations, financials, marketing, and staff and resident wellbeing.  Clarissa started her career in multifamily at P.B. Bell in 2008 as a leasing consultant.  She was promoted to Community Manager where she oversaw several different asset types as well as launched lease-up communities throughout the Phoenix metropolitan area with P.B. Bell, JLB Partners and MEB Management Services.  Most recently, Clarissa managed a portfolio as a Regional Manager with RPM.  In 2021, Clarissa returned to P.B. Bell as a Portfolio Director.  In her off-time, she enjoys all things football and spending time with her three kids (Demond Jr., Jordan and Holly), husband, and dog (Heisman).

Amy B. Campbell joined P.B. Bell as a Portfolio Director in July 2014. Amy oversees a diverse portfolio of properties throughout the Phoenix metro area. She excels at creating innovative team programs, providing motivation thereby enhancing employee performance. She believes that people make the difference. Amy has a passion for property management and it shows. Amy brings over 20 years of multi-family real estate experience to the team. Prior to joining P.B. Bell, Ms. Campbell held the positions of Training Director at the Cesar Chavez Foundation and Regional Property Manager at ConAm and Greystar, managing portfolios ranging from 2,000-3,000 units. Amy is a member of the Arizona Multihousing Association, a Certified Apartment Manager through the National Apartment Association and is a Licensed Real Estate agent in Arizona.

Casey Hale is the Maintenance Director for P.B Bell, responsible for the training and mentoring of the maintenance staff. Casey oversees the purchasing programs for the maintenance departments as well as all capital improvement projects. Casey also assists with due diligence and the construction of new developments. Casey started his career in property management in 2004 as a Maintenance Technician for P.B. Bell. In his career with P.B. Bell, he has also worked as a Roving Maintenance Technician, Maintenance Supervisor, Assistant Construction Manager, and Maintenance Coordinator.

Kristina Rauscher, Marketing Director, is responsible for overseeing corporate marketing initiatives and communications as well as strategic marketing planning for the P.B. Bell portfolio. Her skills and duties include branding, creative direction, digital marketing, advertising, public relations, outreach marketing, events, and promotions. Kristina brings more than 11 years of commercial marketing experience to P.B. Bell. Kristina most recently served as Senior Marketing Director at Vestar, a commercial retail development and management company, where she developed and executed communications and marketing plans for large retail centers, including Desert Ridge Marketplace. Kristina graduated Magna Cum Laude with a Bachelor of Science degree, with an emphasis in Marketing, from Maryville University of St. Louis.

Arian Ploszaj, Director of Business Development, is responsible for the acquisition of third-party property management services. This includes identifying management opportunities and needs through building relationships and market research. Arian most recently served as marketing director at P.B. Bell and transitioned to Director of Business Development in June 2017. Prior to P.B. Bell, Arian managed marketing and strategic relationships for Vestar and Macerich, commercial retail development and management companies. Arian also served on marketing teams at Phoenix Art Museum and Kahala Brands. Arian graduated Cum Laude with a Bachelor of Interdisciplinary Studies, with concentrations in Communication and Design Studies, from Arizona State University. Arian is an avid hiker and loves spending time outdoors with her family.