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Attracting and retaining quality employees and support staff is expensive for any business, so reducing turnover is vital to success. Training becomes a bridge to employee satisfaction – both in the short- and long-term.   Training new hires from day one sets the tone for a business culture that values learning, and invests in people in order to cultivate capable, …

As a child, Debbie Willis had a clear, practical career goal to work in an executive level position.   “I liked details. I liked solving problems. I liked the written word and communication,” Willis recalls. “So back then it was like, ‘I’m going to be an executive secretary.’” She pursued that ambition well beyond her childhood goal to her role …